Customer Support · 10 Min read
How we built a highly effective (and super lean) remote support team.
Melissa Rosen CX Lead & Content Creator @Groove
Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Growth · 25 Min read
This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
Remote Work · 8 Min read
For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.
Get the full breakdown on customer satisfaction surveys. Including real-world questions, examples, and clearly defined benchmarks for CSAT, NPS, and CES.
A well-thought-out plan for creating knowledge base articles with examples from our own help center.
Subscribe to our newsletter.
250,000 of your peers are already in the know.
Try searching for