Search Results for “zendesk vs freshdesk” – Groove Blog https://www.groovehq.com/blog Tue, 21 Jun 2022 09:55:33 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.11 Zendesk vs Freshdesk: The Business Purchaser’s Guide https://www.groovehq.com/blog/zendesk-vs-freshdesk Mon, 23 May 2022 12:16:13 +0000 https://www.groovehq.com/blog/?p=11248 Trying to decide between Freshdesk and Zendesk for your customer service software solution? We've got you covered. We broke down price, features, pros and cons and more to help you decide. Check out what we found.

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]]> 9 Best Knowledge Base Software Options for Startups and Small Businesses https://www.groovehq.com/blog/best-knowledge-base-software Mon, 16 Nov 2020 13:30:25 +0000 https://www.groovehq.com/blog/?p=10368 A comprehensive guide to the best knowledge base software for your business.

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]]> E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas https://www.groovehq.com/blog/ecommerce-entrepreneur Thu, 29 Oct 2020 13:00:00 +0000 https://www.groovehq.com/blog/?p=10174 Whenever we get a chance to talk to a customer here at Groove, we take it. So when Josh Pather of Photo Booth International dropped this line in a conversation with Erika from our support team… We knew we had to reach out. We thought we’d talk to Josh about Groove and maybe write up […]

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]]> How to Talk to Customers: 10 Tips for Startup Founders https://www.groovehq.com/blog/how-to-talk-to-customers Wed, 07 Oct 2020 14:06:48 +0000 https://www.groovehq.com/blog/?p=10096 A guide to (successfully) supporting customers while running every other part of your business.

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]]> Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid https://www.groovehq.com/blog/customer-support-platform Sat, 25 Jul 2020 00:16:36 +0000 https://www.groovehq.com/blog/?p=9439 We expose the mistakes most small businesses make when choosing software, so you can avoid them.

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]]> Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered https://www.groovehq.com/blog/zendesk-vs-freshdesk-vs-groove Mon, 29 Jun 2020 15:00:50 +0000 https://www.groovehq.com/blog/?p=9218 Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

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]]> 10 Customer Service Tools: A Checklist to Guide You into the Right Support Software https://www.groovehq.com/blog/customer-service-tools Wed, 23 Oct 2019 13:43:52 +0000 https://www.groovehq.com/blog/?p=7075 Warning: This is not a customer-service tool round-up packed with links and (self-serving) reviews. Why? Because that’s not what you need. Most customer service tools have similar features; knowing the channels your customers and support agents rely on is essential. Your help desk software and inbox should be the centerpiece around which all other workflows […]

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]]> Help Desk Software: A (Biased) Guide to Ticketing Systems https://www.groovehq.com/blog/help-desk-software-ticketing-system Mon, 03 Jun 2019 14:00:17 +0000 https://www.groovehq.com/blog/?p=7707 Your help desk should be your best employee. And the easiest to train. Unfortunately, the very thing businesses pick ticketing systems to deliver them from—complexity—is what many platforms deliver. First things first, Groove sells help desk software. It’d be dishonest of us to pretend that’s not the goal of this page. Still, choosing the best […]

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