Search Results for “customer onboarding” – Groove Blog https://www.groovehq.com/blog Mon, 13 Jun 2022 14:49:44 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.11 2022 Ecommerce Platform Guide: Shopify vs BigCommerce https://www.groovehq.com/blog/bigcommerce-vs-shopify Mon, 13 Jun 2022 14:49:41 +0000 https://www.groovehq.com/blog/?p=11280 When you compare BigCommerce vs Shopify directly, you’ll find that there is a clear choice for you. We'll help you determine the best fit.

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]]> Help Scout vs Freshdesk: A Guide to Customer Service Platforms https://www.groovehq.com/blog/helpscout-vs-freshdesk Wed, 01 Jun 2022 15:53:42 +0000 https://www.groovehq.com/blog/?p=11261 When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

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]]> Zendesk vs Intercom: Help Desk Software Comparison https://www.groovehq.com/blog/zendesk-vs-intercom Mon, 30 May 2022 16:11:57 +0000 https://www.groovehq.com/blog/?p=11254 Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice.

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]]> The 13 Best Help Scout Alternatives https://www.groovehq.com/blog/helpscout-alternatives Mon, 16 May 2022 17:05:14 +0000 https://www.groovehq.com/blog/?p=11239 When evaluating Help Scout, you can come across many different alternatives from GrooveHQ, to Kayako, to Freshdesk, and more. But each one offers unique selling points. We'll show you.

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]]> 10 Best Intercom Alternatives https://www.groovehq.com/blog/intercom-alternatives Thu, 12 May 2022 10:02:05 +0000 https://www.groovehq.com/blog/?p=11229 When evaluating Intercom alternatives, don't sleep on brands such as GrooveHQ, Zendesk and others. They could offer you exactly what you're look for.

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]]> Freshdesk Alternatives: The Complete List https://www.groovehq.com/blog/freshdesk-alternatives Thu, 28 Apr 2022 13:09:55 +0000 https://www.groovehq.com/blog/?p=11216 If you're considering Freshdesk, but also trying to evaluate alternatives for pricing and feature set - we've done the legwork for you. Check out this free evaluation with competition and ratings.

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]]> 2022’s Best Help Desk Software: How to Choose + Many Options https://www.groovehq.com/blog/best-help-desk-software Wed, 13 Apr 2022 12:23:01 +0000 https://www.groovehq.com/blog/?p=11190 If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.

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]]> Groove’s Guide to Selecting Your Enterprise Ecommerce Platform https://www.groovehq.com/blog/enterprise-ecommerce-platform-selection-guide Tue, 29 Mar 2022 18:57:42 +0000 https://www.groovehq.com/blog/?p=11137 Evaluating ecommerce platforms can be tough, so we've done the hard part for you.

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]]> Your Guide to Training Customer Service Team Members in Ecommerce https://www.groovehq.com/blog/customer-service-training-guide Fri, 18 Mar 2022 20:44:07 +0000 https://www.groovehq.com/blog/?p=11076 We'll show you how to provide consistent quality training to improve customer experience.

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]]> Guide to Customer Success: Definition, Value, and More https://www.groovehq.com/blog/customer-success-guide Sat, 12 Mar 2022 20:17:00 +0000 https://www.groovehq.com/blog/?p=11007 Customer success equals business success. Implement these strategies to see the benefits.

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]]> Guide to Customer Retention (Definition, Rates, Strategies & More) https://www.groovehq.com/blog/customer-retention-guide Mon, 28 Feb 2022 19:27:09 +0000 https://www.groovehq.com/blog/?p=10997 It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

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