Search Results for “skills improve” – Groove Blog https://www.groovehq.com/blog Thu, 01 Sep 2022 10:01:56 +0000 en-US hourly 1 https://wordpress.org/?v=5.5.11 Customer Service Interviewing Questions (for Managers and Candidates) https://www.groovehq.com/blog/customer-service-interview-questions-2 Fri, 01 Apr 2022 14:10:59 +0000 https://www.groovehq.com/blog/?p=11159 Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.

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]]> Excellent Customer Experience Examples, Definition, and Tips https://www.groovehq.com/blog/examples-good-customer-service Fri, 25 Mar 2022 19:29:22 +0000 https://www.groovehq.com/blog/?p=11131 There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.

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]]> Customer Service Resume Writing: Tips & Examples https://www.groovehq.com/blog/customer-service-resume-writing-examples Tue, 22 Mar 2022 17:38:07 +0000 https://www.groovehq.com/blog/?p=11104 Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!

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]]> Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service https://www.groovehq.com/blog/customer-support-101 Mon, 21 Mar 2022 21:04:33 +0000 https://www.groovehq.com/blog/?p=11092 Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

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]]> Your Guide to Training Customer Service Team Members in Ecommerce https://www.groovehq.com/blog/customer-service-training-guide Fri, 18 Mar 2022 20:44:07 +0000 https://www.groovehq.com/blog/?p=11076 We'll show you how to provide consistent quality training to improve customer experience.

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]]> Guide to Customer Success: Definition, Value, and More https://www.groovehq.com/blog/customer-success-guide Sat, 12 Mar 2022 20:17:00 +0000 https://www.groovehq.com/blog/?p=11007 Customer success equals business success. Implement these strategies to see the benefits.

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]]> Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees https://www.groovehq.com/blog/online-chat-support Thu, 10 Mar 2022 19:35:55 +0000 https://www.groovehq.com/blog/?p=11036 Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

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]]> What It Means To Be A Customer Service Oriented Business and Why It’s Important https://www.groovehq.com/blog/customer-service-oriented-business Mon, 21 Feb 2022 18:31:00 +0000 https://www.groovehq.com/blog/?p=10983 Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

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]]> 2022 E-commerce Customer Service Best Practice Guide https://www.groovehq.com/blog/e-commerce-customer-service-best-practice-guide Wed, 26 Jan 2022 22:16:55 +0000 https://www.groovehq.com/blog/?p=10941 We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

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]]> The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2022 https://www.groovehq.com/blog/live-chat-software Tue, 18 Jan 2022 19:07:36 +0000 https://www.groovehq.com/blog/?p=10784 We breakdown the basics of live chat support and how to choose the best software for your business.

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]]> 15 Most Important Customer Support Skills with Examples https://www.groovehq.com/blog/customer-support-skills Thu, 13 Jan 2022 17:42:28 +0000 https://www.groovehq.com/blog/?p=10878 We've curated the 15 most important customer support skills to help you and your team thrive in this position.

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